Welcome to Decoro Shop’s FAQ section! We’ve compiled answers to common questions about our curated home decor collections, shipping policies, and more. Can’t find what you’re looking for? Our design-loving customer service team is always happy to help at [email protected].

Product Questions

What types of home decor products does Decoro Shop specialize in?
We carefully curate stylish and functional home essentials including:
  • Bedding collections (comforters, pillows, blankets, and complete sets)
  • Bath essentials (towels, rugs, storage, and accessories)
  • Decorative lighting (ceiling lights and desk lamps)
  • Home fragrance (candles and diffusers)
  • Storage solutions (decorative storage and cubbies)
  • Accent pieces (decorative objects, clocks, and dorm decor)
Our products balance form and function to help you create cohesive, beautiful spaces.
How do I coordinate colors across different product categories?
For perfect coordination, we recommend:
  • Ordering complete sets or collections where available
  • Placing all items for a room refresh in one order (this also qualifies you for free shipping!)
  • Checking product descriptions for specific color names that may appear across categories
Our product photos are color-accurate, but monitor settings may vary. If you need exact color matching, our customer service team can provide additional details.

Shipping & Delivery

What shipping options are available?
We offer two thoughtful delivery options:
  • Standard Shipping ($12.95): Premium courier service via DHL/FedEx with tracking. Arrives in 10-15 business days after 1-2 day processing.
  • Free Shipping (Orders $50+): Complimentary EMS service. Arrives in 15-25 business days after processing. Perfect for complete room makeovers.
All deliveries require signature confirmation for security.
Do you ship internationally?
Yes! We proudly ship worldwide with the exception of some remote areas and parts of Asia. International orders may be subject to customs fees which are the customer’s responsibility. Our team carefully prepares all international shipments with proper documentation to minimize delays.
How can I track my order?
You’ll receive tracking information via email once your order ships. For Standard Shipping (DHL/FedEx), you can track directly on the carrier’s website. For Free Shipping (EMS), tracking is available through your local postal service once the package arrives in your country.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original packaging with tags attached. To initiate a return:
  1. Email [email protected] with your order number
  2. We’ll provide return instructions and address
  3. Once received and inspected, we’ll process your refund (original shipping costs are non-refundable)
For hygiene reasons, certain bedding and bath items may have special return requirements.
What if my item arrives damaged?
We take great care in packaging your decor treasures, but if damage occurs:
  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund
No need to return damaged items – we’ll guide you through proper disposal to save you the hassle.

Payment & Account

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your security. We never store your full payment information.
Can I change or cancel my order after placing it?
We process orders quickly to get your decor to you promptly. If you need to modify or cancel your order, please email us immediately at [email protected] with “URGENT: Order Change” in the subject line. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

Still have questions? Our design-conscious customer service team is available to help you create your perfect home aesthetic. Email us at [email protected] or write to us at 4715 Patton Lane, Raleigh, US 27610.

Happy decorating from the Decoro Shop team!