At Decoro Shop, we take as much care in crafting our return policy as we do in selecting our curated collections of bedding sets, bathroom accessories, and decorative objects. We want your shopping experience to be as effortless as arranging the perfect home sanctuary.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all original tags and packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain quality standards, we cannot accept returns on:

  • Candles & Home Fragrances (for safety and hygiene reasons)
  • Bed Pillows (due to personal hygiene considerations)
  • Personalized or custom decorative objects
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Decoro Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specific item)] Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our customer care team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Please package your return securely, including all original packaging and tags. We recommend:

  • Using a trackable shipping method
  • Insuring your package for its full value
  • Including the return authorization number on the package

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

When Will I Receive My Refund?

Once we receive and inspect your return:

  • Credit Card/PayPal Payments: Refunds will be processed within 5-7 business days and may take 1-2 billing cycles to appear on your statement
  • Original Payment Method: Refunds will be issued to your original payment method

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive your return
  • You’ll receive tracking information via email
  • Any price differences will be charged/refunded accordingly

Damaged or Defective Items

If your artificial flowers, bathroom rugs, or other decor items arrive damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For our international customers (excluding some Asian regions and remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our customer care team is as attentive to your needs as we are to selecting our ceiling lights and comforters. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 9AM-5PM EST

We reserve the right to refuse returns that don’t meet our policy requirements. This policy doesn’t affect your statutory rights.