At Decoro Shop, we’re committed to making your experience with our curated home decor collections as seamless as arranging the perfect bedroom ensemble or bathroom sanctuary. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We carefully process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to bring our decorative objects, bedding sets, and bathroom accessories to your doorstep:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping (orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

International Shipping

We ship worldwide (excluding some Asian regions and remote areas). International customers may be responsible for customs fees, which are not included in your order total.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In original, unused condition
  • With all original tags and packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

To maintain our quality standards, we cannot accept returns on:

  • Candles & Home Fragrances (for safety and hygiene reasons)
  • Bed Pillows (due to personal hygiene considerations)
  • Personalized or custom decorative objects
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request
Within 15 days of receiving your order, email us at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Item name and reason for return/exchange
  • Your preferred resolution (refund or exchange for specific item)

Step 2: Receive Authorization
Our customer care team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return
Package your return securely with all original packaging and tags. We recommend:

  • Using a trackable shipping method
  • Insuring your package for its full value
  • Including the return authorization number on the package

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Process

When Will I Receive My Refund?
Once we receive and inspect your return:

  • Credit Card/PayPal Payments: Refunds processed within 5-7 business days (may take 1-2 billing cycles to appear)
  • Original Payment Method: Refunds issued to your original payment method

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive your return
  • You’ll receive tracking information via email
  • Any price differences will be charged/refunded accordingly

Damaged or Defective Items

If your artificial flowers, bathroom rugs, or other decor items arrive damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For our international customers:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer care team is as attentive to your needs as we are to selecting our ceiling lights and comforters. Contact us at:

  • Email: [email protected]
  • Phone: [Insert Customer Service Number]
  • Hours: Monday-Friday, 9AM-5PM EST

We reserve the right to refuse returns that don’t meet our policy requirements. This policy doesn’t affect your statutory rights.